Frequently Asked Questions
Everything you need to know about your journey to better sleep.
How do I choose the right pillow for my sleeping position?
We recommend firm, high-loft pillows for side sleepers, medium-firmness for back sleepers, and soft, low-loft pillows for stomach sleepers to ensure proper spinal alignment.
What is your return policy and 'Sleep Trial'?
We offer a 100-night sleep trial. If you are not completely satisfied with your purchase, you can return your pillow for a full refund within 100 days of delivery.
Are your pillows hypoallergenic and safe?
Yes, all our pillows are made with OEKO-TEX certified materials and hypoallergenic fills, ensuring they are free from harmful chemicals and safe for sensitive skin.
How should I clean and maintain my pillow?
Most of our pillows feature a machine-washable removable cover. For the inner core, we recommend spot cleaning or air-fluffing in the dryer on a low heat setting.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer bulk discounts for hotels or interior designers?
Absolutely. Please contact our hospitality team through our 'Trade Program' page for information on volume pricing and custom orders.